Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

*Items must be returned to us within 30 days of invoice (purchase date)

Items sent to us outside of this date will be returned to sender at the senders cost.

We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet)  to ensure any returns or credits that need to be processed can be done in the allocated time frame.              

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

If you have purchased an item from a stockist and have any issues please take the following steps. 

1. Return the item with receipt / proof of purchase to the store you brought from and explain the issue or size exchange that you need.They will be able to sort out any faults or returns for you. 

2. Should you have any issues with exchanges or returns with the retailer you made the purchase from please contact us for assistance, but only after you have first approached the store to remedy the problem.

Refunds 
Once your item has been received back into our warehouse it will be processed and a store credit will be issued to the value of your return.
You can then use this credit to re purchase in a new size or colour that you desire.

Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually hits our warehouse.

Sale items 
There are no returns on sale items unless they are found to be faulty.

Shipping
To return your product, you should mail your product to: Little Secret Limited, 109 Ormonde Drive, Silverdale, AUK, Auckland 0932, New Zealand

You will be responsible for paying for your own shipping costs for returning your item unless they are found to be faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sending via tracked courier also ensures that your parcel does not go missing. Little Secret is not liable for any missing returns and we can only process your return once the original has been received back into our Warehouse.